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Policies

Privacy: Any information you submit to us will be kept in the strictest confidence possible. We do not sell, trade, give away or transfer your private information for any reason.

Pricing:

Pricing and availability are now changing DAILY. WE reserve the right to stop orders with inaccurate pricing.

If we stop an order for pricing or availability issues we will contact you.

OnlineVacshop.com offers some of the most aggressive pricing in our industry. We make every effort to bring you the very lowest prices possible. Consequently, OnlineVacshop.com reserves the right to make price adjustments up or down without notice.

Shipping Methods:

Shipping method will be determined at the time the order is packaged and made ready for shipping. Most orders ship WITHIN 24 Hours of being placed. Method of shipping will be made based on weight of package and destination. If you have multiple shipping addresses Like a P.O. Box and a home or business address Please provide both. To view transit times please Click Here.

Delivery Area Surcharge:

If the delivery address you provide has a “delivery area surcharge” See Chart, We will choose the most affordable and fastest way to deliver your package to that address. Please note that inside this area is more expensive to deliver and may take longer (up to 21+ DAYS) for the delivery to be made.

We strongly recommend that you choose to upgrade your delivery options as outlined below.

Need it FASTER?

We will upgrade your shipping method at your request and expense if your order total is greater than $50.00.

You must call your order in to get expedited shipping.

**If all items are in stock we will expedite the shipping as requested at your additional expense.**

Shipping & Handling:

Shipping and Handling charges are for contiguous U.S. states delivery only, Alaska, Hawaii and all other US territories and FPO, APO addresses are NOT INCLUDED. All orders needing shipping outside the contiguous USA WILL BE CHARGED ACTUAL SHIPPING COST PLUS 7% HANDLING FEE. FREE SHIPPING is available to contiguous U.S. customers only-Alaska, Hawaii and all other US territories and FPO, APO addresses are NOT INCLUDED. Please allow up to 14 business days for delivery of all orders. All orders submitted are considered as processed and are valid orders. Canceling the order after it has been placed will be considered as a return and will be processed as a return.

Important Shipping Notice: All shipped packages requiring “address corrections” will be automatically billed $16.50 “address correction fee” for each package.

Please be sure you provide the latest most accurate address available…nobody wins if address corrections are required. Thank You.

Free Shipping: Orders placed with free shipping will be shipped at the end of our shipping day after all paid shipments are ready to be shipped. We do not break free shipping orders into multiple shipments because an item has been back ordered unless otherwise agreed upon. Free shipping orders can take up to 21 days for delivery depending or the delivery area. For zip codes listed with a “delivery area surcharge” Please see Chart. We can not correct orders after they have been placed. If the order was submitted without the free shipping code we may at our option offer a discount on the next order.

Special Order: With all the different makes and models of vacuums on the market today, we strive to give you the most opportunity to get what you need. With that said, we do list many special order items that can take longer than normal to get in stock. Some special order item take several weeks or more to get in stock. We first try to find inventory within our dealer network of about 20 warehouses, next we go directly to the manufacturer. This process takes resources on our part and these orders cannot be cancelled. This is why we charge the order before we ship products.

Cancellations:

PLEASE NOTE THAT OUR ORDER ENTRY SYSTEM IS AUTOMATED TO SPEED PROCESSING AND SHIPPING OF YOUR ORDER.

Because our systems are automated we can NOT stop or change orders already placed.

All orders placed online via our site are considered as processed. We reserve the right to charge a 15% cancellation fee if order has not been shipped yet to cover ALL cost associated with processing your order. Once the order has shipped it cannot be cancelled but instead will be considered as a return. Credit card payment reversals (charge Backs) found to be fraudulent will be charged an additional $45.00 reversal fee. This fee and any legal fees will be charged to the customer and payment will be expected within 7 business days. All none paid accounts will be sent to a collections agency for further processing.

Not sure what you need:

Please DO NOT PLACE YOUR ORDER! If you place your order and ask us to confirm on the order form it’s too late to make any changes. The order form goes into the warehouse and the selectors do not have model numbers to check and verify if what you ordered is correct. Please Contact us if you’re not sure. Incorrect orders shipped can be exchanged at your expense.

Returns & Exchanges:

All returned items to OnlineVacshop.com must have a RMA number and be in original UNOPENED packaging within 30 days of purchase. Please Contact us to get your RMA number.

There is a 20% or $12.50 restocking fee whatever is greater on all returned merchandise. Orders shipped with FREE SHIPPING will have $15.00 deducted from the credit after the restocking fee has been calculated.

Product exchanges are not subject to a restocking fee but a $10.00 processing fee will be applied. Shipping and handling charges are not refundable.

Warrantee:

All items are sold as is unless otherwise indicated. Some products carry a manufacturer’s warrantee that is strictly at the discretion of the manufacturer, not OnlineVacshop.com.

Genuine Parts:

All Genuine parts will be specified as “Genuine” otherwise they are Replacement or Generic or After-market parts. Please call for verification.

Personal Checks: Personal checks are accepted however, merchandise will not ship until checks have cleared the banks (approximately 2 weeks). We have a $20 Bad check fee.

Security: OnlineVacshop.com makes every effort to protect your privacy. Our secure order system limits the chance of third party data interception. Use of this site is at the consumer’s own risk. We do not call customers asking for credit card information, instead we ask you to call us.

Trade Marks: All product names and company trademarks listed on this site are the property of their respective owners.

Item Substitution: We reserve the right to substitute out of stock items with another similar item of same or better quality.

Product Pictures: The pictures on our site are for reference only. Pictures may or may not be full product representations. If you have questions based on the picture please Contact Us.

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